All-Inclusive Helpdesk + Email + SMS Text + Calling + Shared Inbox + CRM Software available Manage emails, SMS, live chat, and more in one customer communication platform.
A help desk is an individual, group, organizational function or external service that an IT user calls to get help with a problem.
A help desk system is quite similar to a CRM but they aren't identical. A help desk tool allows customers to get technical support online.
Customer Relationship Management Systems hold information about customers and allow agents to provide better customer service by using this data.